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Accessibility

 

We are committed to making our health and nutrition services accessible to everyone, including people with disabilities, long-term health conditions, and differing access needs.

We aim to ensure that our website and digital content are accessible and easy to use, in line with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, and our duties under the Equality Act 2010.

 

Our approach to accessibility

As a health and nutrition service, we recognise the importance of clear, inclusive communication. We work to ensure that our information can be understood and accessed by as many people as possible by:

  • Using clear, supportive and non-technical language wherever possible

  • Designing pages with good colour contrast and readable text sizes

  • Making content compatible with screen readers and assistive technologies

  • Ensuring the website can be navigated using a keyboard

  • Structuring content logically with headings, labels and descriptions

 

How accessible our website is

We are aware that some parts of our website may not yet be fully accessible. For example:

  • Some images or graphics may not yet have alternative text

  • Certain downloadable resources may not be fully accessible to screen-reader users

  • Some interactive features may be more difficult to use without a mouse

We are actively reviewing and improving these areas.

 

Alternative formats and support

If you need any information in a different format (such as large print, audio, or a more accessible document), or if you require additional support to access our services, please contact us and we will do our best to help.

Email: [insert email address]
Telephone: [insert phone number]

We aim to respond to accessibility-related enquiries within [X] working days.

 

Feedback and complaints

We welcome feedback on the accessibility of our service. If you believe we have not met your accessibility needs, please contact us in the first instance so we can try to resolve the issue.

If you are not satisfied with our response, you can seek independent advice from the Equality Advisory and Support Service (EASS):
https://www.equalityadvisoryservice.com/

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Technical information

Our website is designed to be compatible with:

  • Modern web browsers

  • Screen readers and assistive technologies

  • Keyboard-only navigation
     

Preparation of this statement

This accessibility statement was prepared on 14/12/2025  and will be reviewed regularly to ensure it remains accurate and up to date.

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